Technical Support

Our revolutionary benefits provide consumers and businesses with peace of mind when it comes to their computer and technology support needs through a comprehensive suite of technology support services.

Remote Technical Support

Remote Technical Support is a comprehensive solution that allows members to get the technological help they need at any time, day or night, by calling our toll free support number or chatting with technicians online. Our technicians utilize cutting edge technology to resolve most software problems remotely. The service is available 24 hours a day; 7 days a week via telephone, chat, and direct computer connect. All of our remote support technicians are credentialed and pre-qualified prior to serving clients, and undergo ongoing rigorous training. Qualified technicians are standing by to answer questions, configure systems, and fix problems.

Onsite Technical Support

Onsite Technical Support provides complete peace of mind to consumers through direct home or office technician service calls. Our nationwide comprehensive service has over 14,000 technicians that can be dispatched to virtually any geographic location in the US, including home or office locations, during the same business day to identify, fix, and repair almost any computer or technology issue. Onsite work is performed with a 100% satisfaction guarantee, and all onsite technicians are A+/MCP/MCSE certified. In addition, technicians are required to maintain an internal 4-star approval and service rating to be eligible to perform site visits.

Self Help Database

Using our Self Help Database, members can quickly and easily learn about a wide range of computer software applications, and solve almost any related computer and technology problems themselves by searching for answers within our 120,000+ solution technical problem database. The self-help database provides troubleshooting for virtually all common software applications including Microsoft office and Windows applications, Apple Macintosh and OSX applications, wireless devices, including Palm, Blackberry, and Windows Mobile, internet browsers including Mozilla FireFox, Internet Explorer, and Netscape, as well as instant messenger services like AOL and Yahoo messenger.

Best Practices Assessment

Our Best Practices Assessment (BPA), designed for both consumers and businesses, walks users through a series of questions designed to assess computer, network, and technology configurations, as well as technology goals, and provides users with optimization recommendations to improve their computing experience. The BPA focuses on improving computer performance, network security, and system configuration, taking into account the number of computers within a network, connected servers, processor speeds, RAM, disk space, operating systems, internet browsers, and more.